Blinkit (formerly Grofers) has become one of India’s top quick-commerce platforms, delivering groceries, snacks, personal care items, and more in minutes. But what if you receive a damaged product, expired item, or simply the wrong delivery?
In this 2025 guide, we explain Blinkit’s return and refund policy, what you can and can’t return, how to raise a request, and tips to ensure a smooth experience.
📝 Overview of Blinkit Return Policy (2025)
Blinkit allows returns or refunds for select issues such as:
- Wrong item delivered
- Expired or damaged product
- Missing items from your order
However, returns are not accepted for change of mind or opened perishable items unless defective.
📊 Blinkit Return Policy Table (2025)
| Product Category | Return/Refund Eligibility | Time Limit to Raise Request | Conditions |
|---|---|---|---|
| Groceries (perishables) | ✅ Refund only (no returns) for wrong/damaged items | Within 24 hours | Must report with clear photo proof |
| Packaged food/snacks | ✅ Refund/return if damaged or expired | Within 48 hours | Should be unopened & in original packaging |
| Beverages | ✅ Refund/return if wrong/damaged | Within 48 hours | Partial consumption not allowed |
| Personal care items | ❌ Not returnable unless damaged/expired | Within 48 hours | Must be sealed and unused |
| Household items | ✅ Returnable/refundable for damage or defects | Within 48 hours | Keep original packaging |
| Fruits & Vegetables | ✅ Refund only for quality issues | Within 12–24 hours | Attach photos while submitting the issue |
| Frozen items | ❌ No returns allowed, refunds possible if spoiled/damaged | Within 24 hours | Temperature issues must be reported immediately |
🔁 How to Request a Return or Refund on Blinkit
- Open the Blinkit App
- Go to “My Orders” and select the relevant order
- Tap “Need Help?” and choose your issue (e.g., damaged item)
- Upload photo proof if required
- Submit your request — Blinkit usually processes it within 24–48 hours
❗ Key Points to Remember
- Always report issues promptly — ideally within a few hours of delivery.
- Photo evidence is critical for damaged, expired, or missing items.
- Refunds are typically credited to your Blinkit wallet or original payment method.
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✅ Conclusion
Blinkit’s return policy is built around customer satisfaction — especially for wrong deliveries or poor product quality. Just remember to act quickly and keep evidence ready to ensure a smooth refund experience.
Before placing your next order, check out the latest Blinkit coupons and offers to save more!
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