![Are Blinkit Orders Returnable? [Updated 2025]](https://blinkitmart.com/wp-content/uploads/2025/04/adcb0a48-1578-40f0-9bd1-0d45b1fada76.png)
Blinkit (formerly Grofers) has become a household name in India for delivering groceries, essentials, and even fashion — all in under 10 minutes! But what happens if you receive the wrong product, damaged goods, or something that doesn’t fit?
Let’s dive into Blinkit’s return and refund policy (Updated for 2025) and explain what items are returnable, how to request a return, and what exceptions exist.
✅ Yes, Blinkit Orders Can Be Returnable — But It Depends on the Product Type
Blinkit has specific return timelines based on the category of the product. Here’s a breakdown:
📦 Return Policy by Category
| Product Category | Return Window | Conditions |
|---|---|---|
| Perishables (Fruits, Veggies, Dairy, Meat) | Within 72 hours of delivery | Must raise a complaint via app/customer support. |
| Non-Perishables (Groceries, Packaged Food) | Within 72 hours of delivery | Return accepted if item is damaged/expired/wrong. |
| General Merchandise (Home goods, Fashion, Electronics) | Varies – check item details | Most are returnable; select fashion items now eligible for 10-minute exchange. |
| Clothing & Footwear | Within minutes of delivery | Blinkit offers a 10-minute instant return/exchange in select cities. |
🔁 Blinkit’s New 10-Minute Return for Fashion (2025 Update)
As of late 2024, Blinkit has rolled out 10-minute returns and exchanges for fashion items like clothes and shoes — currently available in:
- Delhi NCR
- Mumbai
- Bengaluru
- Hyderabad
- Pune
This means you can try out your fashion purchase, and if the size or fit is wrong, request a return or exchange instantly through the app, and a Blinkit executive will arrive to complete the process in under 10 minutes!
📱 How to Return an Order on Blinkit
Here’s how you can initiate a return or lodge a complaint:
- Open the Blinkit App
- Go to “My Orders”
- Select the product you want to return
- Tap “Need Help” or “Return/Exchange”
- Follow the on-screen instructions
- A customer support agent may contact you for verification
❗ Important Notes
- Products like milk, eggs, frozen foods, fruits, and vegetables must be returned within 72 hours due to their perishable nature.
- Make sure to check the return policy mentioned on the product page before ordering.
- If the product is not returnable, Blinkit may still offer refunds for damaged or wrong items if you raise a complaint within the allowed time.
🙋 Frequently Asked Questions (FAQs)
Q1. Can I return groceries on Blinkit?
Yes, groceries (non-perishables) are returnable within 72 hours if damaged, expired, or incorrect.
Q2. Is there a return fee on Blinkit?
No, returns and exchanges are currently free of charge.
Q3. What if the product delivered is damaged?
You can raise a complaint via the app within 72 hours, and Blinkit may offer a refund or replacement.
Q4. Can I cancel my order?
Yes, you can cancel the order if it hasn’t been packed or dispatched yet — through the app’s order section.
Q5. Is the 10-minute return for fashion available everywhere?
Currently, it’s only available in major metro cities like Delhi, Mumbai, Bangalore, Hyderabad, and Pune.
Blinkit, a leading quick-commerce platform in India
Blinkit, a leading quick-commerce platform in India, has recently updated its return and exchange policies to enhance customer convenience. As of October 2024, Blinkit introduced a 10-minute return and exchange service specifically for clothing and footwear items in select cities, including Delhi NCR, Mumbai, Bangalore, Hyderabad, and Pune. This initiative aims to alleviate common online shopping concerns related to size and fit issues, allowing customers to initiate a return or exchange request through the Blinkit app and have the process completed within 10 minutes.
Return Policies for Other Product Categories:
- Consumable Perishables: Items such as meats, seafood, frozen food, fruits and vegetables, dairy products (including milk, eggs, and bread) fall under this category. Customers have up to 72 hours from the time of delivery to raise a complaint or request a return. Blinkit
- Consumable Non-Perishables: This includes groceries and similar items. For these products, customers also have a 72-hour window to initiate a return or lodge a complaint post-delivery. Blinkit
- General Merchandise: Products such as electronics, home furnishings, and fashion items are categorized here. The specific timeline for returns or complaints for these items is not explicitly mentioned in the available information; therefore, it’s advisable to contact Blinkit’s customer support promptly if any issues arise. Blinkit
How to Initiate a Return:
To request a return or report an issue with an order, customers should use the “Customer Support” section available on the Blinkit app or website. The customer care team is equipped to assist with any concerns and guide users through the return process. Blinkit
Important Considerations:
- Order Cancellation: Blinkit allows for easy and hassle-free order cancellations. Customers can cancel their orders via the app or website on the order details page, provided the order is still in the packing stage. Blinkit
- Delivery Delays: While Blinkit strives to deliver orders promptly, unforeseen circumstances may lead to delays. In such cases, customer support will provide updates regarding the delivery time. Blinkit
- Accurate Delivery Information: Customers are responsible for providing correct delivery details, including recipient name, address, and contact information. Blinkit is not liable for issues arising from incorrect information provided by the customer. Blinkit
It’s important to note that Blinkit’s return and exchange policies may vary based on product category and location. Therefore, customers are encouraged to review the specific terms applicable to their orders and reach out to Blinkit’s customer support for any clarifications or assistance.
For a visual overview of Blinkit’s 10-minute return policy, you can watch the following video:
📝 Final Thoughts
Blinkit is raising the bar for quick commerce with not only super-fast delivery but now super-fast returns too. With features like 10-minute returns for fashion and a flexible 72-hour window for groceries and household items, Blinkit ensures that your convenience doesn’t end at checkout.
Still unsure about a product? Always check the return eligibility listed in the app before placing your order.
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